Field Service Engineer
Multiple locations with West TN and North MS being first priority
Areas needed: West TN-North MS, North GA/ East TN, and Southern AL-FL Panhandle
Also considering Trainee/Apprentice for East TN. Full relocation package if required.
Why join us?
401(k) with company match
Company truck, all expenses paid, laptop, phone
Small privately owned company with family style operations
Service team set their own schedule according to workload
Service Engineers are expected to provide customers with maintenance and repair assistance of our machine tools on location or by telephone.
Install, maintenance, and repair of CNC equipment at customers facility.
Demonstrate the willingness to help others and be a team member; often working together with Customers Maintenance team.
Providing phone, and in person technical assistance and maintenance training to Customers.
Communicate with factory Technical Support and Senior Service Engineers when help is needed.
Establish and build exemplary communication and customer service relationships with customers.
Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
Creating and updating procedural documentation of technical repair processes when necessary.
Document all details of service performed on work orders to be submitted to customer at completion of job.
Self-Starter and driven to do the best job possible with little to no supervision.
Technical training in related fields of study preferred.
1+ years of experience in electrical and mechanical troubleshooting, maintenance, and repair of CNC machine tools.
Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
Proven ability to learn and read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
COVID VACCINATIONS ARE NOT MANDATED at Cardinal Machinery, although your health and the health of otherâ€™s you come in contact with are very valuable to keep our company strong and competitive. You will be expected to take any precautions to remain COVID free, for yourself, your family, and Cardinal Machinery.
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